Refund and Returns Policy

Effective Date: September 20, 2024

Thank you for shopping with Grip and Go Tyres. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our terms regarding returns, refunds, and exchanges.

1. Return Eligibility

You may return products within 3 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Special order products.
  • Items that have been installed or used.

3. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer service team at info@gripandgotyres.co.ke or call +254 723 058355 to request a return authorization.
  2. Prepare Your Return: Securely package the item, including the original receipt or proof of purchase.
  3. Ship the Item: Send the item to the address provided by our customer service team. You will be responsible for the shipping costs unless the return is due to an error on our part.

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the refund status.
  • If the return is approved, your refund will be processed within 7 days.
  • The refund will be credited to your original payment method, depending on your payment provider’s processing time.

5. Exchanges

If you wish to exchange an item for a different size or type, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will arrange for a replacement or refund at no additional cost.

7. Customer Service

If you have any questions regarding our Refund and Returns Policy, please contact our customer service team:

📍 Grip and Go Tyres
📧 Email: info@gripandgotyres.co.ke
📞 Phone: +254 723 058355
📍 Location: Ngara Road, Ngara, Nairobi, Kenya

Thank you for choosing Grip and Go Tyres! We appreciate your business and are here to assist you.